Contact
Tell us the country, the volume, the product.
Those three things are all we need to give you a real answer. Everything else — grades, packing, freight, documents — follows from them.
+62 851-7839-7441
The fastest route. Send your country, product and volume in the first message and you will skip a whole round trip.
Open WhatsApp ↗connect@jaadfood.com
Best for specification sheets, document packs and anything your customs broker needs in writing.
Write to us ↗Bandung, West Java
Jl. Gedebage Selatan No.123, Cisaranten Kidul, Kec. Gedebage, Kota Bandung, Jawa Barat 40294
9AM – 5PM (GMT+7), Mon–Sat
Samples
What to put in your first message
A sample request that includes these five things gets a quote back the same day. One that does not takes a week of emails.
Where the goods are landing. This decides freight, documents and, in some markets, the label.
Green coffee, roasted, cocoa in which form, or which spice line and quality tier.
Per shipment and, if you know it, per month once you are running.
Bulk bags, retail packs, or your own branded packaging.
Your launch date or your next shipping window.
Questions
The things buyers ask us first
What is your minimum order?
It depends on the product and the format. White label starts at 30 kg and private label at 100 kg. Green coffee, cocoa and spices are quoted by container or part-container — tell us the volume you have in mind and we will tell you honestly whether it works.
Do you ship with full export documents?
Yes. Certificate of Origin, phytosanitary certificate, fumigation certificate, packing list, commercial invoice and bill of lading are issued as standard on every shipment. Certificate of analysis, safety data sheet and product specification sheet are issued on request.
Can I get samples before ordering?
Yes. Tell us the product, your country and the volume you are planning, and we will send samples with the specification sheet and safety data sheet.
Which certifications do you hold?
Safety data sheets, product specification sheets and full export documentation are in place today. Halal certification through BPJPH is in progress. HACCP, ISO 22000, FDA registration, GACC and Rainforest Alliance are on the roadmap — we would rather tell you where we actually stand than imply more.
Can you print our brand on the packaging?
Yes, on private label from 100 kg. Packaging format, artwork and labelling are agreed before the lead time starts, so nothing is reprinted after the first shipment.
Where do you ship?
Worldwide from Indonesian ports. Tell us your destination port and we will come back with freight and transit time alongside the product quote.
Buy our retail coffee instead
If you are not importing by the pallet, our roasted coffee is on the Indonesian marketplaces under the Jaad Coffee brand.